Privacy Policy

1. Section 1 – Introduction

Welcome to B - Chat ("App", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information while providing a secure and enjoyable social entertainment platform.

This Privacy Policy explains how B - Chat collects, uses, stores, shares, and protects your information when you use our mobile application and related services. By accessing or using the App, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

B - Chat is a social entertainment platform that allows users to communicate through private messaging, voice and video calls, live streaming, audio rooms, virtual gifting, coin-based features, and other community services. To deliver these features safely and efficiently, we may collect certain personal information, device information, and user-generated content as described in this Privacy Policy.

We are committed to complying with applicable privacy laws and the policies of the Google Play Store and Apple App Store. We implement reasonable technical and organizational measures to safeguard your information against unauthorized access, misuse, alteration, or disclosure.

If you do not agree with this Privacy Policy, please discontinue the use of the App. Continued use of B - Chat constitutes your acceptance of this Privacy Policy and any future updates.

If you have any questions regarding this Privacy Policy or our privacy practices, you may contact us at:
📧 Email: bindasfamilyagency@gmail.com

2. Information We Collect

To provide, maintain, and improve the services offered through B - Chat, we may collect different types of information depending on how you use the App. The information collected may include the following:

2.1 Account Information

When you create an account or sign in using Google Sign-In, we may collect:

• Full Name
• Email Address
• Profile Picture
• Google Account Identifier
• Username (if created)
• User ID generated by the App

This information is used to create and manage your account and provide personalized services.

2.2 Profile Information

You may voluntarily provide additional profile information, including:

• Display Name
• Profile Photo
• Gender
• Date of Birth or Age
• Bio or Status
• Country or Region
• Preferred Language

Providing this information is optional; however, certain features may require a completed profile.

2.3 User Generated Content

When using B - Chat, you may create or upload content, including:

• Live Streams and Audio Room Conversations
• Text Messages and Voice Messages
• Images, Videos, and Comments
• Virtual Gifts and custom Profile Content

This content is stored and processed only for providing the requested services and improving the user experience.

2.4 Device Information

We may automatically collect certain information about your device, including:

• Device Model, Manufacturer, and Operating System Version
• App Version, Device Language, and Time Zone
• Device Identifiers, IP Address, and Network Information
• Crash Reports and Performance Logs

This information helps us improve app performance, detect security issues, and troubleshoot technical problems.

2.5 Usage Information

We may collect information about how you interact with the App, including:

• Login Activity and Session Duration
• Features Used, Live Streaming Activity, and Audio Room Participation
• Chat Activity, Gift Transactions, and Coin Usage
• Search History within the App, Preferences, and Settings

This information helps us improve our services and enhance the user experience.

2.6 Transaction Information

If you purchase Coins or other virtual items through supported payment platforms, we may collect:

• Purchase Identifier and Transaction Status
• Purchased Coin Amount, Date, and Time

Note: We do not collect or store your credit card, debit card, banking, or payment credentials. All payments are securely processed by the respective payment provider (such as Google Play Billing or Apple In-App Purchase).

2.7 Communications

When you contact our support team or communicate with us, we may collect:

• Your Email Address, Support Requests, and Feedback
• Complaint Details and complete Communication History

This information is used solely to provide customer support and resolve issues.

2.8 Information Collected Automatically

For security, fraud prevention, and service optimization, we may automatically collect technical information such as login timestamps, device activity, error logs, security events, and app performance metrics. This helps maintain the safety, stability, and reliability of the B - Chat platform.

3. How We Use Your Information

At B - Chat, we use the information we collect to provide, maintain, improve, and secure our services. Our goal is to deliver a safe, reliable, and engaging social entertainment platform while protecting the privacy of our users. The information is used for the following purposes:

• Account Management: To create and manage your account, authenticate identity, maintain your profile, and provide access to features.
• Providing Our Services: Enables core features like live streaming, audio rooms, private messaging, voice/video calling, and virtual gifting.
• Personalization: Displaying relevant content, recommending users/live rooms, and remembering user preferences.
• Transactions and Virtual Items: Processing transactions, maintaining coin balances, and preventing fraudulent activities. All transactions go securely through authorized billing platforms.
• Communication: Sending service updates, account verifications, security alerts, and responding to support queries.
• Safety and Security: Monitoring abuse, enforcing Community Guidelines, investigating violations, and detecting fraud or suspicious activities.
• Service Improvement: Analyzing usage metrics, logs, and user feedback to develop new features and ensure overall app stability.
• Legal Compliance: Complying with applicable laws, enforcing our Terms of Service, and protecting our legal rights.

4. Information Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following necessary circumstances:

• Service Providers: Sharing limited data with trusted providers handling cloud hosting, authentication, payment processing, and analytics.
• Legal Compliance: Disclosing details if required by law, legal processes, or valid government authorities to prevent illegal activities.
• Business Transfers: In case B - Chat undergoes a merger, acquisition, or asset sale, data may be transferred securely as part of the transaction.
• User Safety: When necessary to investigate policy violations, prevent abuse, or protect the overall community.
• Third-Party Services: Integration of services like Google Sign-In, Firebase, Google Play Billing, or Apple In-App Purchases, which handle data based on their own separate privacy policies.

5. Data Security

We implement appropriate technical, administrative, and organizational security measures to safeguard your data against unauthorized access, loss, misuse, alteration, or disclosure. Your data is stored using industry-standard secure systems.

However, please note that no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately of unauthorized access.

6. Data Retention

B - Chat retains your personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Account info and user content remain active while your account exists. Upon account deletion, we take reasonable steps to delete or anonymize your data unless legally restricted from doing so.

7. Your Rights and Choices

We provide you complete control over your personal information. Depending on your region, you have the right to:

• Access and review the personal information associated with your account.
• Update or correct your profile information at any time.
• Request the deletion of your account and personal data (subject to legal obligations).
• Manage notification preferences through device or app settings.

To exercise these rights, connect with us at bindasfamilyagency@gmail.com.

8. Children's Privacy

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When significant changes occur, we will update the "Effective Date" at the top and notify users within the app interface. Continued use of B - Chat signifies acceptance of the revised policy terms.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data and privacy, please feel free to contact us:

📧 Email Support: bindasfamilyagency@gmail.com